Frequently Asked Questions:
Q.) what's your name?
A.) I'm Breanna, nice to meet chaa!
Q.) How old are you and when your birthday?
A.) I'm 25 (06/25/1993)
Q.) Where are you located?
A.) Clarkston, Michigan
Q.) Do you have a P.O box?
A.) We do!!
P.O Box 1530
Clarkston, MI 48347
Q.) What days are you live?
A.) We are live every Tuesday and Thursday. Times vary.
Q.) When do you ship?
A.) As of now, shipping happens on Thursdays only.
Q.) Where do the oysters come from?
Q.) Who is your supplier.
A.) I am unable to provide you with this information at this time.
Q.) What company are you?
A.) We are Pearls, Please? Independently owned and operated.
Q.) How long have you been doing this for?
A.) Since Mid November 2016.
Q.) What made you start this business?
A.) I love pearls. I was born in June so my birthstone is pearl. I love to entertain people and i'm a social butterfly.
Q.) What deals do you have going on?
A.) Browse the website, deals are always changing.
Q.) If i purchase multiple live show dates on one invoice will they be shipped individually?
A.) No, if you are wanting your pearls to be shipped right after they are opened then you would need to checkout with each one individually and pay for the shipping for each. If you put them all on one invoice they will be shipped when the last live show ordered is passed.
Q.) How do pearls get different colors?
A.) There are multiple correct answers to this question. Natural colored pearls get their color from the color of the inside of the shell. Pearls can also be removed from the oyster (once at requested size) placed into a container of liquid dye and left there until the desired color is reached. Oysters are also injected with a liquid that (before the pearl starts to form and the pearl gets its color from the liquid.
Q.) How much are pearls worth?
A.) Depends if they are "wild" or "cultured". We have had ours appraised from $38-$94. The price depends on the size, shape, luster, color and quality of the pearl.
Q.) How can i cancel an order i placed?
A.) At this time we are unable to cancel any orders. Please make sure you are 100% sure what you have in your shopping cart is what you are wanting to purchase before putting in your card information.
Q.) Why am i unable to comment on your live shows?
A.) If you are unable to comment you may have been banned from the page. We ban when you post inappropriate comments in the live show. If you feel that you have been banned in error please email us at: Orderpearlsplease@gmail.com and we will look into the situation.
Q.) What is the difference between the shipping options?
A.) the Priority shipping option is $10. This is shipped in a box. The box does provide more room for padding as well as added protection. This option does include $50 insurance and generally is delivered 2-3 business days after shipment. The bubble mailer option is $7. This is an envelope that has bubble wrap inside. This option offers less protection and WILL NOT include insurance of any kind. This option is usually delivered within 5-7 business days after shipment. *NOTICE: WE STRONGLY SUGGEST THE PRIORITY OPTION WHEN PURCHASING PENDANTS AS THEY WILL BE WRAPPED IN ADDITIONAL BUBBLE WRAP FOR ADDED PROTECTION!
Q.) My package states "delivered" but i didn't get it.
A.) I'm sorry for the inconvenience this has caused. You will need to contact your post office and see where the item was last scanned, Since we ship all parcels with tracking they can tell you where the package was last handled. Do keep in mind we do not personally deliver these packages to your door. Once they are taken to the post office we have no control over what happens to the package. We are NOT responsible for lost or stolen packages.
Q.) My package was damaged, What do i do?
A.) If you paid for the priority shipping ($10) which includes $50 insurance we can open a claim with the post office and you could be refunded $50. If you paid for the bubble mailer ($7) no insurance was provided with the parcel and unfortunately we cannot be held responsible for damages after the parcel leaves our hands.
Q.) Do you ship internationally?
A.) Yes, we do ship internationally. We are not responsible for customs charges or fees. Once the parcel is out of the USA, i am no longer able to track the packages via USPS.com so you will have to use the tracking number we provided on the parcel on your mail carriers website.